FAQ: HAUNTHOLOGY: A Horror Comic Collection by Jeremy Haun
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I add Add-Ons?

The best way to do add-ons is to select “change my pledge”. You don’t actually have to change it, just leave it the same and confirm it. After you confirm, scroll down on the page to see the possible add-ons. Pick your add-ons, confirm again and you’re good to go! We are including all add-ons feedback for Kickstarter and hopefully there will be an even easier way to add in future campaigns.

Last updated: August 03, 2021 22:25

I can't find something. Is it sold out?

It may not have been unlocked yet or it may be human error! We forget things sometimes. Drop us a line and let us know what you’re looking for.

Last updated: August 03, 2021 22:30

The Variant Pin/Shirt I want isn't listed. How can I add it?

The variants aren’t going to be listed separately on Kickstarter but you’ll be able to choose your favorites in Backerkit once the campaign has ended. If you would like multiple designs, simply add an additional item.

Last updated: August 03, 2021 22:30

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us